Do you ship internationally?
Yes. We use FedEx international, and currently ship to Australia, the UK, EU countries, Japan, Canada and Mexico. Shipping options can be selected through our online checkout process. Sorry, if you don’t see your country; we’re adding more as we can! Free shipping on orders over $100 does not apply for international orders.
Can I expedite my order?
No. They’re all fulfilled at the same speed as fast as we can! You can get your choice of delivery speed at check out, however.
Is there a warranty?
Yes, we stand behind our products. If your Kozm product’s materials or construction has not held up to your satisfaction in the first 45 days of your purchase, please contact us to have your product repaired, replaced or refunded. Issues, outside of obvious manufacturing or material defects, from normal wear and tear after that 45 days can be considered on a case-by-case basis. After 45 days, normal wear and tear issues can be quoted for repair, shipping not included.
What do I do with my Kozm products when they’re worn out?
Send them back to us at Kozm Returns 711 W. 17th street A3 Costa Mesa, Ca 92627. We partner with The Renewal Workshop because we strive to be a closed loop brand and want to guarantee that we have a responsible solution for product that we cannot sell. The Renewal Workshop takes all of our unsellable returns and excess inventory to their factory in Cascade Locks, Oregon, where they refurbish the products to meet our quality standards. Partnering with The Renewal Workshop makes us a closed loop brand.
Where’s my package?
You were emailed a tracking number when your order was shipped. If you’re still not finding it, email [email protected]
How soon does my order ship?
Most orders are shipped within 24 hours of order.
What if I need to change my address?
Email us! ASAP! [email protected]
What do I have to pay in taxes and/or duties?
Prices on our site do not include taxes or duties. Inside the US, sales tax is added at checkout. Internationally, we ship all items Delivery Duty Unpaid, which means the shipping company will bill you for any import duties or local taxes applied by wherever you are shipping to.
What if items are sold out?
Stay tuned. If you’re on our email list (link to sign up) you’ll get a note if we get more in stock. Email us at firstname.lastname@example.org to let us know if there is a sold item item you really want to come back. If we get enough messages, we may bring it back.
Are prices in US Dollars?
Can someone help me place my order online?
Yes! Email us at [email protected] or call us at (949) 614-KOZM
How do I take care of Kozm garments?
Find your item in our online store (link) on the product page there are care instructions. The care label sewn into your garment also explains this.
Who do I talk to about wholesale inquiries?
We are direct to you the consumer only, so we don’t work with wholesalers. Our savings are your savings!
Who do I talk to about press inquiries?
Please drop a line to email@example.com
Returns & Refund Policy
What’s your return policy?
We accept returns within 14 days of purchase if the item is still in new condition, unwashed with tags included. Just ship it to us with the return shipping label that came in the package.
Do you do international returns?
We accept international returns if they’re sent back within 14 days of when you received the order, and the item is still in new condition with tags included.
We do not cover the cost of return shipping on international orders. International returns can be sent to us at: Kozm Returns 711 W. 17th street A3 Costa Mesa, Ca 92627.
How do I exchange my order?
If an item is defective or damaged, simply ship it back to us, and we will send you new one. If shipping something over $75, you should consider using a trackable shipping service.
How do I return a gift?
You can ship it back to us for a credit for the amount of your gift. Please ship to: Kozm Returns 711 W. 17th street A3 Costa Mesa, Ca 92627 Once received, a credit code will be emailed to you. This can be applied to future purchases.
Can I get a refund?
Sure, if items are returned in new condition. Use the return label that was included in the original shipment, and send your items back to us at (Kozm Returns 711 W. 17th street A3 Costa Mesa, Ca 92627 ). Once we get them, we will email you that we have received your returned item and let you know if we have approved the refund. If approved, we will credit you via the original method of payment. Sale items and gift cards are not refunded.
When can I expect my refund?
This may depend on your bank or credit card company. If after 10 business days you’ve checked with them and still have not received it, please contact us at [email protected]
Effective Date: November 14, 2016
Our Commitment to Privacy
KOZM, INC. (“KOZM”), is committed to protecting and respecting our customers and users privacy. This Privacy Statement describes how we collect and use your information and gives you options as to how your information is used.
Consent to Use
Through the use of this website TheKozm.com (“Site”) and by submitting personal information to KOZM you agree to allow KOZM to collect information about you and to use, disclose and transfer your personal information, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., and other information necessary to process your order or service your inquiries. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us.
The general purpose of the collection of this information is in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We may share your information with third parties that provide services on our behalf such as support services, website services, delivering promotional materials, contests, sweepstakes and other promotions. You also consent to KOZM disclosing your personal information to legal, financial, insurance, or other service consultants in connection with KOZM’s business and operations.
We may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, promotions, and health and environmental issues, unless you have directed us not to contact you with promotional communications
- To conduct or administer contests, sweepstakes or other promotions in which you have participated
- To help us troubleshoot or address problems with and improve our site design, products and services
- To improve your shopping experience
- To protect the security or integrity of our Site and our business
- To contact you if necessary
- As permitted by, and to comply with, any legal or regulatory requirements or provisions
- For any other purpose to which you consent.
Withdrawal or Refusal to grant Consent.
In accordance with applicable legal and contractual requirements, you may withdraw or refuse to grant your consent to certain of the purposes identified herein at any time by contacting KOZM at the address provided below. If you withdraw or refuse to grant your consent, you acknowledge that we may not be able to provide you or continue to provide you with certain services or information that you may seek.
You can review, change or updated certain personal information related to your use of our Site. Requests for access and correction of your personal information, and questions or comments should be directed to customer service at the number listed below. Please note that any request to update your personal information may take up to several weeks after such request.
KOZM’s children policy
KOZM is concerned about the privacy and safety of children when they use the Internet. This site is not intended for use by children and we do not knowingly request personally identifiable information online from anyone under the age of 13.
A “cookie” is a small data file that contains a unique identifier. Cookies can be used to store personal information about you on your computer. The cookie ensures that only the computer used to select items will have access to products you have chosen and billing information you’ve entered. Using a cookie is the safest way to make sure that only you can see the contents of your shopping cart and order form and may be used in a variety of ways to enhance or personalize your online shopping experience. This information does not identify you personally and you remain anonymous unless you have otherwise provided KOZM with personal information.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, it is likely that you will not be able to make purchases on our Site or access certain features and information.
We also automatically collect certain non-personal information when you use KOZM Services. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer or numeric identifier of your mobile device) and about how you use KOZM Services (such as what time you visit our websites). We, and our advertisers and ad servers, may also collect non-personal information outside the KOZM Services to measure the success of our advertising campaigns. We use the non-personal information that we collect for a variety of purposes such as to provide and improve the Kozm Services, and to analyze and offer our advertising.
Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service: www.google.com/policies/privacy/partners/. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
Links to Third Parties and Social Media
Our website may contain links to third-party online properties. Such third parties have their own policies that govern their collection, use, and disclosure of information. We suggest that you read their privacy policies to learn about their practices.
We include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.
You are also subject to KOZM’s Terms and Conditions of Use
This Privacy Statement was updated as of November 14, 2014
Terms & Conditions
This website TheKozm.com (“Site”) is made available by KOZM, INC., (“KOZM”), for the convenience and use of KOZM customers and users subject to the following terms and conditions, which will govern your use of the Site. Please review these Terms and Conditions. Your use of the site indicates that you accept these terms and conditions regardless of whether or not you choose to register with us, set up an account or order from us. If you do not accept each and every one of these terms do not use this Site. We reserve the right to change, modify or update these Terms and Conditions at any time without prior notice.
We further reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.
Account Registration and Sales
In order to purchase products or services through the use of the Site, you must establish an account with KOZM. You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of products and services through the use of the Site that occur under your account or your account password.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased as deemed necessary in our sole discretion. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
For purposes of these Term and Conditions, “Content” means the Site, and all materials on the Site, including text, images, graphics, software, illustrations, designs, icons, photographs, video clips, source code, applications, specifications, audio files and other materials, and the trademarks, logos, and other information, including all copyrights, and/or other intellectual property in such materials (collectively, the “Contents”), which are owned, controlled or licensed by KOZM.
The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.
Nothing contained herein or on the Site is intended to constitute medical or health advice. You should consult your doctor before beginning any exercise, training or athletic program. KOZM is not responsible for any medical or health problems that may result from your engaging in any activities described on this site or from any information you obtain from this site. If you ever feel discomfort or pain, you should not continue.
Terms of Sale
All product sales from the Site are governed by any terms of sale that may be posted on the Site. You should refer to our terms of sale to learn more about applicable product warranties, our return policy, and shipping terms. By ordering and/or accepting delivery of the products, you agree to be bound by these terms of sale. The terms of sale are subject to change without prior notice at any time, in the sole and absolute discretion of KOZM. As such each time you make a purchase, you should review the terms of purchase.
KOZM’s company policy does not allow us to accept or to consider creative ideas, suggestions, proposals, plans, or other materials other than those we have specifically requested. This is to avoid the possibility of future misunderstandings as projects are developed by KOZM and its employees and agents and may seem to be similar to creative works submitted by users.
Accordingly, KOZM asks that you do not send creative ideas, suggestions, proposals, plans, or other materials for our business. If, at our request, you send certain specific submissions (for example contest entries) or without out a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that KOZM may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments or submissions that you forward to KOZM and KOZM is and shall be under no obligation (1) to maintain any submission or comments in confidence; (2) to pay compensation for any submission or comments; or (3) to respond to any submission or comments. KOZM has the right but not the obligation to monitor and edit or remove any submission or comments.
You agree that your submission or comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your submission or comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead KOZM or third parties as to the origin of any submission or comments. You are solely responsible for any submission or comments you make and their accuracy. KOZM takes no responsibility and assumes no liability for any submission or comments posted by your or any third party.
Personal Information Submitted Through the Site
You acknowledge and agree that KOZM may access, preserve, and disclose your personal and account information, all submissions, all communications to and from you, all information relating to your use of the Site, and all information relating to the use of the Site under your account or account password if KOZM is required to do so by law or legal process or if KOZM determines, in its sole and absolute discretion, that such action is necessary to protect the rights of KOZM, third parties, and/or other users of the Site or for purposes of responding to you.
Certain products are available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only through the Site according to the applicable return policy
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).
Links to Other Websites
The Site may contain links to other Website that are not under the control of KOZM and KOZM has no responsibility for the linked Website nor does linking constitute an endorsement of any linked Website. Links are provided solely for the convenience and information of the Site’s users.
Notice of Copyright Infringement
KOZM respects the intellectual property of others. When we become aware of allegations of copyright infringement in material distributed through TheKozm.com, we will investigate the allegations and take appropriate action. This responsive action can include, without limitation and particularly in the case of individuals who repeatedly infringe the copyrights of others, termination of access privileges.
You acknowledge that you may be liable for damages, including attorneys’ fees and costs, if you materially misrepresent that a work or activity is infringing your rights. If KOZM terminates or suspends a user’s access to or use of TheKozm.com, KOZM will make a good-faith attempt (as warranted) to contact the person who posted the content so that they may make counter notification pursuant to applicable laws. It is KOZM ‘s policy to document all notices of alleged infringement upon which KOZM decides to take action. As with all legal notices, a copy of the notice may be sent to one or more third parties who may make such notice available to the public, including as a part of legal proceedings.
If you believe that your work has been copied and is accessible on TheKozm.com in a way that constitutes copyright infringement, please provide KOZM’s Copyright Agent with the following information:
- Identification of the copyrighted work claimed to have been infringed;
- Identification of the allegedly infringing material on TheKozm.com that is requested to be removed;
- Your name, address, and daytime telephone number, and an e-mail address if available, so that KOZM may contact you, if necessary;
- A statement that you have a good-faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed, and
- An electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement.
KOZM’s Copyright Agent for notice of claims of copyright infringement on TheKozm.com is KOZM’s General Counsel, who can be reached as follows:
Newport Law Group, APC
Attn: David T. Sanford
610 Newport Center Drive, Ste. 840
Newport Beach, CA 92660
Limitation of Warranties
Limitation on Liability
KOZM and any party (whether or not involved in creating, producing, maintaining or delivering this Site), and any of their officers, directors, employees, members, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Site, any websites linked to this Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Site or your downloading of any material from this Site or any websites linked to this Site.
Certain laws do not allow limitations on implied warranties or conditions, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations, may not apply to you, and you may have additional rights to those contained herein.
You agree to defend, indemnify and hold KOZM harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of these Terms and Conditions.
These Term and Conditions and any use of the Site shall be construed solely in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of California, County of Orange and/or the Federal and District Courts serving Orange County.
The waiver of any provision of the Terms and Conditions shall not be considered a waiver of any other provision or of KOZM’s right to require strict observance of each of the terms herein. If any provision of the Terms and Conditions are found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. These Terms and Conditions constitute the entire agreement between us relating to your use of the Site.
These Terms and Conditions are effective unless and until terminated by either you or KOZM and which may be terminated at any time by either party without notice, and accordingly KOZM may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Terms and Conditions. The obligations and liabilities of the parties incurred prior to the termination date shall survive such termination for all purposes.
These Terms and Conditions were updated as of November 14, 2016